ANA Hotel | Guest Questionnaire

Room Number

Length of Stay

Days

Reservation

Accuracy of reservation details

Understanding and handling your requests

Reception

Greeting, pleasant & professional

Escorted to and explained room facilities

Handled your requests immediately

Restaurant

Food quality

Service

Ambience

Music

Variety of food & beverage

Your Room

Comfort

Appearance

Room cleanliness

Bathroom cleanliness

Quality of bathroom amenities

Our Staff

Well-groomed and presentable

Polite and friendly while handling requests

Concierge / Guest Services

Welcomed you on arrival

Transportation

Timely and efficient luggage delivery

Telephone Operators

Immediate response to your Calls

Polite & friendly

General Experience

Please rate your overall experience

What influenced you to book ANA Hotel?

How was your reservation made?

Hotel reservation Travel agency Company Other

Have you previously stayed at another hotel in Urmia?

Yes No

What is the purpose of your trip?

Business trip Meeting & conference Leisure Other

Will you choose ANA Hotel on your next visit?

Definitely Likely Unlikely Never

Exceeding expectations or extra under-promising services

Did any member of our staff provide these services?

Yes No